Tullahoma Utilities Authority (TUA) is excited to announce that it will be kicking off 2025 with a significant improvement for its customers by upgrading its electric meters.

Starting in January, TUA will begin upgrading electric meters across the service area, beginning in the Emerald Meadows neighborhood.

“This project is a key step in achieving one of our strategic initiatives: upgrading our customer experience,” TUA President Allen Potter said.

What this means for the community and TUA

These new electric meters are part of an ongoing commitment to providing the best possible service. The upgrades will bring several benefits to customers’ homes and to the community:

•        Improved Outage Response: The new meters will automatically notify us of power outages, allowing us to respond faster and more efficiently.

•        Future Features for Customers: In the future, you’ll have tools to monitor your daily energy use online, helping you make informed decisions about your energy consumption.

•        Real-Time Energy Usage Insights: Enables customers to monitor and manage their energy consumption through online tools.

•        Customizable Alerts: Allows customers to set notifications for high usage or billing thresholds.

•        Enhanced Grid Reliability: Provides data for better demand management and system performance.

•        Remote Monitoring and Control: Enables utilities to connect, disconnect, or troubleshoot meters remotely.

•        Energy Efficiency Programs: Facilitates better planning and implementation of demand response or time-of-use programs.

•        Detailed Data Analytics: Offers insights into consumption patterns for improved resource planning and grid management.

•        Resiliency: Strengthens the grid to handle extreme weather events or peak loads more effectively.

“These advancements are not just about technology; they’re about enhancing the way we serve you and ensuring you have a seamless and reliable customer experience,” Potter said. 

What to expect during the upgrade

Here’s what will happen:

1.      Advance Notification: We’ll notify you by phone before we arrive in your neighborhood. Please make sure your contact information is up to date by calling TUA customer service at 931-455-4515.

2.      Quick Installation: A TUA technician will install the new meter, with power interruptions lasting no more than five minutes in most cases.

3.      Ongoing Updates: Follow TUA LightTube on Facebook to stay updated throughout the process.

The upgrades will begin in Emerald Meadows this January and will continue across Tullahoma throughout the year. 

Why This Matters

This project is more than a meter replacement—it’s progress, according to Potter.

“By investing in these upgrades, TUA is advancing one of our key strategic goals: enhancing your customer experience,” he said. “Whether it’s reducing downtime during outages, delivering accurate billing, or giving you more control over your energy use, this initiative represents a step toward a smarter, more connected utility system.”

If anyone has any questions or concerns about the project, the TUA team is ready to assist. Reach out to TUA by either calling 931-455-4515, visiting www.tub.net or by stopping by the office at 901 S Jackson St. Business hours for the TUA office are 7:30 a.m. to 4:30 p.m. Monday through Friday.

“Thank you for your patience and support as we take this important step forward,” Potter said. “Together, we’re building a brighter, more reliable future for Tullahoma!”