June 13, 2026
David Carroll
More adventures in customer service
Ibelieve in the importance of customer service. A while back, I dropped my cable/internet provider after spending half my time battling their so-called customer service reps. I had many indecipherable conversations with guys in India who called themselves “Rick” or “Sam.” I finally switched to another provider. I should have done it years earlier. The new company’s customer service was excellent. Within days, my cholesterol level improved, my headaches disappeared, and I could leap tall buildings in a single bound.
The state of the column
My fellow Americans. In recent months, you’ve been enlightened by political leaders, real and imagined, who have delivered the State of the Union, the State of the County, and the aptly named State of the State. When a governor recites that one, he or she should be greeted by Kenny Rogers’ classic hit, “I Just Dropped In To See What Condition My Condition is In.”